Customer Knowledge Base

Frequently Asked Questions

Everything you need to know about our international freight options, customs documentation, tracking systems, and delivery commitments.

Tracking & General Operations

You can track your cargo 24/7 by entering your unique Waybill or Tracking Number on our Track Shipment Page. Our automated control tower provides milestone status updates including origin departure, customs clearance, transit scan, and final delivery proof.

We provide comprehensive end-to-end freight coverage through Express Air Freight, Ocean Container (FCL & LCL), Dedicated Road Fleet & Cross-Border Trucking, as well as Intermodal Rail services across North America, Europe, and Asia.

Shipping rates are determined by actual weight or volumetric (dimensional) weight, whichever is greater, alongside origin-destination pair, transport speed, and required ancillary services like customs brokerage or temperature-controlled storage.
Customs & International Compliance

Essential customs clearance paperwork includes the Commercial Invoice, Packing List, Air Waybill / Bill of Lading, and Certificate of Origin. Specialized commodities (e.g., pharmaceutical, hazardous) may require additional import/export permits.

Yes. Our licensed brokerage team manages DDP (Delivered Duty Paid) and DAP (Delivered at Place) terms, advancing duties and taxes to accelerate border release and eliminate destination delays.

Need Instant Help?

Our 24/7 Logistics Operations Control Tower is ready to assist you with customs clearance, urgent charter bookings, or route planning.

Contact Support Desk